This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is not letting me stay signed in to either Google or my email even though I have checked the "remember passwords" box.

  • 1 reply
  • 87 have this problem
  • 1 view
  • Last reply by cor-el

smc88
smc88
more options

One of my settings was changed so that now Firefox won't let me stay signed in on sites. For example, now when I hit Hotmail in the toolbar it displays the sign-in page even if I have checked the "stay signed in" box. I have made sure that the "remember passwords" box is checked off in the options section under Tools. However, it still doesn't let me stay signed in. Another example is Google--even though I have signed in, the next time I launch Firefox it gives me the generic Google home page instead of my customized page.

One of my settings was changed so that now Firefox won't let me stay signed in on sites. For example, now when I hit Hotmail in the toolbar it displays the sign-in page even if I have checked the "stay signed in" box. I have made sure that the "remember passwords" box is checked off in the options section under Tools. However, it still doesn't let me stay signed in. Another example is Google--even though I have signed in, the next time I launch Firefox it gives me the generic Google home page instead of my customized page.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"
  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.