This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

E-Mail Updates From the Firefox Help Forum Aren't Being Delivered

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by lmacri

lmacri
lmacri
more options

I post here in the Firefox Help Forum and about a week ago I stopped receiving notification e-mails for updates to threads that I'm subscribed to.

Is there some setting I have to enable in my account profile in order to receive notifications? I tried changing my e-mail address in my Mozilla account to my primary Windows Live Hotmail address and received the confirmation e-mail for the change from notifications@support.mozilla.com (which I confirmed via the provided link). I then resubscribed to the thread I'm currently posting in by clicking the "Get e-mail updates" link but I'm still not receiving notifications about new posts in the thread.

I checked my Junk and Spam folders and blocked senders list in my Windows Live Hotmail account and the notifications aren't getting stuck there.

I'd like to contact Mozilla Customer Support by e-mail but the Contact Us link just routes me back to the Firefox Support home page at https://support.mozilla.com/en-US/home.

Windows Vista Home Premium 32-bit * Firefox 6.0

I post here in the Firefox Help Forum and about a week ago I stopped receiving notification e-mails for updates to threads that I'm subscribed to. Is there some '''setting I have to enable in my account profile''' in order to receive notifications? I tried changing my e-mail address in my Mozilla account to my primary Windows Live Hotmail address and received the confirmation e-mail for the change from notifications@support.mozilla.com (which I confirmed via the provided link). I then resubscribed to the thread I'm currently posting in by clicking the "Get e-mail updates" link but I'm still not receiving notifications about new posts in the thread. I checked my Junk and Spam folders and blocked senders list in my Windows Live Hotmail account and the notifications aren't getting stuck there. '''I'd like to contact Mozilla Customer Support by e-mail''' but the Contact Us link just routes me back to the Firefox Support home page at https://support.mozilla.com/en-US/home. ----- Windows Vista Home Premium 32-bit * Firefox 6.0

Modified by lmacri

All Replies (2)

lmacri
lmacri Question owner
more options

Partial success.

Since changing my default e-mail address in my account profile, I've started receiving update notifications in my Windows Live Hotmail inbox for new threads that I've subscribed to since changing the e-mail address.

However, I'm still not receiving updates for threads I subscribed to before I changed my default e-mail address (e.g., https://support.mozilla.com/en-US/questions/861953?page=2).

I don't know why this is happening, since the old e-mail address I was using in my account profile was simply an alias for my "real" Windows Live Hotmail address and messages should be delivered to inbox of the same Hotmail account. I am still using this "alias" e-mail address on several other forums without a problem.

I suppose the next step is to unsubscribe from my older posts and then re-subscribe to see if the notifications on those threads start up as well.

Windows Vista Home Premium 32-bit * Firefox 6.0

Modified by lmacri

lmacri
lmacri Question owner
more options

Success (sort of).

I unsubscribed and then re-subscribed to one of the older threads I'm trying to follow, and I finally received an e-mail notification about an update in my Windows Live Hotmail account.

So changing my default e-mail address in my account profile eventually worked, but I still don't know what caused the problem in the first place.

Windows Vista Home Premium 32-bit * Firefox 6.0