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When I try to download Firefox, after it is downloaded to my desktop, when I hit "run" I get a message saying "File is corrupt".

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  • Last reply by cor-el

ShirleyChesterville
ShirleyChesterville
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I have windows xp and I am using internet explorer. I am using copper.net dialup. I have tried 3 times, and the same thing happens.

I have windows xp and I am using internet explorer. I am using copper.net dialup. I have tried 3 times, and the same thing happens.

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cor-el
cor-el
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  • Top 10 Contributor
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If there are problems with downloading or installing then you may need to disable anti-virus software temporarily.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.