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Firefox crashes

  • 4 replies
  • 2 have this problem
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  • Last reply by elbows

elbows
elbows
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I've upgraded to Firefox 6.0.2 from Firefox 5. Firefox now crashes when ever I try to open it, even in safe mode. Firefox 5 continues to work. Below is the crash report:

AdapterDeviceID: 4c59 AdapterVendorID: 1002 Add-ons: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}:1.67,jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2 AvailableVirtualMemory: 2016985088 BuildID: 20110902133214 CrashTime: 1317159412 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1316624239 Notes: AdapterVendorID: 1002, AdapterDeviceID: 4c59, AdapterDriverVersion: 6.13.10.6071 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 16455 StartupTime: 1317159388 SystemMemoryUsePercentage: 58 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 6.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD Irda [IrDA] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0D1BD4AC-17C9-4480-916F-920D30F08199}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0D1BD4AC-17C9-4480-916F-920D30F08199}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E9C2324-B4E7-401B-9201-42A6014391F3}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E9C2324-B4E7-401B-9201-42A6014391F3}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F66F2CC-EE76-4B47-B29B-DAB9875610AD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F66F2CC-EE76-4B47-B29B-DAB9875610AD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8F70C158-46EB-42FF-91A4-42BDE3855995}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8F70C158-46EB-42FF-91A4-42BDE3855995}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4664331E-7ADD-4A7F-A5E4-2D2FC61458F4}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4664331E-7ADD-4A7F-A5E4-2D2FC61458F4}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{64411B2E-CE78-4005-A113-679F54109D5D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{64411B2E-CE78-4005-A113-679F54109D5D}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EBFC9699-5F09-4E2F-900B-2EED1ACA5F50}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EBFC9699-5F09-4E2F-900B-2EED1ACA5F50}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D75BA6F3-BD72-486B-B92A-4E968B0DD8E6}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D75BA6F3-BD72-486B-B92A-4E968B0DD8E6}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F55892BA-0F49-4E6D-A33F-883E74F3C4CD}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F55892BA-0F49-4E6D-A33F-883E74F3C4CD}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D03F4D7-0DDB-457D-87D1-91EBC7BB1EA4}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D03F4D7-0DDB-457D-87D1-91EBC7BB1EA4}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BF89BE8-EAC3-4A18-8EF8-EBDC4D8F0E85}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BF89BE8-EAC3-4A18-8EF8-EBDC4D8F0E85}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about

I've upgraded to Firefox 6.0.2 from Firefox 5. Firefox now crashes when ever I try to open it, even in safe mode. Firefox 5 continues to work. Below is the crash report: AdapterDeviceID: 4c59 AdapterVendorID: 1002 Add-ons: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}:1.67,jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2 AvailableVirtualMemory: 2016985088 BuildID: 20110902133214 CrashTime: 1317159412 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1316624239 Notes: AdapterVendorID: 1002, AdapterDeviceID: 4c59, AdapterDriverVersion: 6.13.10.6071 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 16455 StartupTime: 1317159388 SystemMemoryUsePercentage: 58 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 6.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD Irda [IrDA] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{0D1BD4AC-17C9-4480-916F-920D30F08199}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{0D1BD4AC-17C9-4480-916F-920D30F08199}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E9C2324-B4E7-401B-9201-42A6014391F3}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E9C2324-B4E7-401B-9201-42A6014391F3}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F66F2CC-EE76-4B47-B29B-DAB9875610AD}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F66F2CC-EE76-4B47-B29B-DAB9875610AD}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8F70C158-46EB-42FF-91A4-42BDE3855995}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8F70C158-46EB-42FF-91A4-42BDE3855995}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4664331E-7ADD-4A7F-A5E4-2D2FC61458F4}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4664331E-7ADD-4A7F-A5E4-2D2FC61458F4}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{64411B2E-CE78-4005-A113-679F54109D5D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{64411B2E-CE78-4005-A113-679F54109D5D}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EBFC9699-5F09-4E2F-900B-2EED1ACA5F50}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EBFC9699-5F09-4E2F-900B-2EED1ACA5F50}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D75BA6F3-BD72-486B-B92A-4E968B0DD8E6}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D75BA6F3-BD72-486B-B92A-4E968B0DD8E6}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F55892BA-0F49-4E6D-A33F-883E74F3C4CD}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F55892BA-0F49-4E6D-A33F-883E74F3C4CD}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D03F4D7-0DDB-457D-87D1-91EBC7BB1EA4}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{1D03F4D7-0DDB-457D-87D1-91EBC7BB1EA4}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BF89BE8-EAC3-4A18-8EF8-EBDC4D8F0E85}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5BF89BE8-EAC3-4A18-8EF8-EBDC4D8F0E85}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about

All Replies (4)

Hasan
Hasan
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Get help fixing this Crash

elbows
elbows Question owner
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Thanks but that doesn't help. What can I do to keep Firefox 6.0.2 from crashing on opening?

Hasan
Hasan
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Get the Report ID of your latest Crash Report using the link mentioned in my previous reply in order to find out what caused Firefox to crash.

The Crash ID will look like this: bp-d4eef32e-4b6a-45f8-a014-165242110927

Modified by Hasan

elbows
elbows Question owner
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Thanks for your help mha007. I was able to upgrade to Firefox 7.0, and its fine now. Thank you for taking the time to respond. Very helpful and appreciated.