This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I want to import my bookmarks from IE, but when I follow the instructions, "Import from another browser" is not an available option.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

I tried clicking on Firefox, then history, the show all history then import and backup, and import from another browser is not an available option. It is greyed out.

I tried clicking on Firefox, then history, the show all history then import and backup, and import from another browser is not an available option. It is greyed out.

All Replies (1)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"