This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The GoTo button at right of the address bar wont work in FF7 I upgraded to FF8 and it still doesn't work, it's just unresponsive, I use it a lot and really need it. Please Help. Thanks.

more options

As I mentioned, I was using Firefox7 and the GoTo button just stopped working, it animates etc. but after I type in a URL and hit this button or hit Return on the keyboard it does nothing. I upgraded to Firefox8 in a hope that this would resolve it but it's exactly the same. Appreciate any help. Thanks much. Terry

As I mentioned, I was using Firefox7 and the GoTo button just stopped working, it animates etc. but after I type in a URL and hit this button or hit Return on the keyboard it does nothing. I upgraded to Firefox8 in a hope that this would resolve it but it's exactly the same. Appreciate any help. Thanks much. Terry

All Replies (1)

more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes