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Gmail does not recognize my username and/or password in Firefox while Internet Explorer and Outlook grant access w/o a problem.

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

adamm
adamm
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When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program.

If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program. If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"