This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adobe says I have latest Flash Player installed but it's not listed in program list and a video souce says I need to download it to open their video.

  • 1 reply
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

timcove
timcove
more options

I can't open some videos--they say I need Flash Player but Adobe says I have successfully installed the latest 64-bit version. It doesn't show in the list of all programs but it is on the "uninstall" list. I have uninstalled the old version

Flash Player works if I use Explorer or Chrome

I can't open some videos--they say I need Flash Player but Adobe says I have successfully installed the latest 64-bit version. It doesn't show in the list of all programs but it is on the "uninstall" list. I have uninstalled the old version Flash Player works if I use Explorer or Chrome

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your More system details list shows that you have the Flash plugin installed.

  • Shockwave Flash 11.1 r102

If the Adobe test page confirms that Flash is installed and working then you may have an extension that is causing problems.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).