This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having used firefox as our browser for some time, we now find that we cannot access the internet via firefox.

corskiebond
corskiebond
more options

We use windows 7. Internet Explorer always asks if we want to use it as our browser and we always say no. We just get a message when we try to log on to Mozilla Firefox saying Firefox can't connect to the internet via home.bt.yahoo.com. We are not very tech savvy - can you help

We use windows 7. Internet Explorer always asks if we want to use it as our browser and we always say no. We just get a message when we try to log on to Mozilla Firefox saying Firefox can't connect to the internet via home.bt.yahoo.com. We are not very tech savvy - can you help

All Replies (2)

Abhi M
Abhi M
more options

May be your firewall blacklisted Firefox. Please go through your firewall settings too see if there is any access rules that blocking Firefox processes.

the-edmeister
the-edmeister
  • Moderator
more options

See this support article - Fix problems connecting to websites after updating Firefox