This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had a power loss, and now Firefox won't start on my XinXP machine. In processes list is firefox.exe, but no window ever opens

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cdoughty

more options

I have both Firefox and Thunderbird - both are acting the same. When I double click the exe icon, a process starts, visible in the task manager, but no application ever shows up, in applications, nor any window appaears. Both were working earlier today.

I have both Firefox and Thunderbird - both are acting the same. When I double click the exe icon, a process starts, visible in the task manager, but no application ever shows up, in applications, nor any window appaears. Both were working earlier today.

Chosen solution

Tried the checkdisk - no help.

I uninstalled ( in safe-mode because the uninstaller would not work either) the printer software, and reinstalled that.

After that, thunderbird and firefox both worked fine. Some part of Windows must have gotten messed up/stuck by the printer software being apparently corrupted. The printer's system tray icon never showed up. Firefox and Thunderbird must have been trying to read printer data at startup, and got hung out to dry...

Thanks for the quick answer

Read this answer in context 👍 0

All Replies (2)

more options

Hi,

Please ty this: Open My Computer, right-click on C: drive > Properties, click the Tools tab on top and Check Now.... In the mini window that opens enable both the options and Start. Repeat this for all the drives. You may have to restart. If that doesn't work please try reinstalling Firefox: https://www.mozilla.org/en-US/firefox/new/

more options

Chosen Solution

Tried the checkdisk - no help.

I uninstalled ( in safe-mode because the uninstaller would not work either) the printer software, and reinstalled that.

After that, thunderbird and firefox both worked fine. Some part of Windows must have gotten messed up/stuck by the printer software being apparently corrupted. The printer's system tray icon never showed up. Firefox and Thunderbird must have been trying to read printer data at startup, and got hung out to dry...

Thanks for the quick answer