This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps crashing on startup

koolbeans56
koolbeans56
more options

Whenever I try to open Firefox, it brings up a Crash Report notice, and if I click Restart Firefox, whether or not I submit the crash report, it only brings up another Crash Report Notice. I tried to fix the issue, but all of the suggested fixes (updating, safe mode) require Firefox to open, and I have not been able to complete them.

Whenever I try to open Firefox, it brings up a Crash Report notice, and if I click Restart Firefox, whether or not I submit the crash report, it only brings up another Crash Report Notice. I tried to fix the issue, but all of the suggested fixes (updating, safe mode) require Firefox to open, and I have not been able to complete them.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-cd5cb911-5810-47a3-9022-ad37a2111213
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
This crash is caused by a broken installation, an update or a system restore went wrong. Please reinstall Firefox using the downloadable installer.

Read this answer in context 👍 0

All Replies (2)

knorretje
knorretje
more options

Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-cd5cb911-5810-47a3-9022-ad37a2111213
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
This crash is caused by a broken installation, an update or a system restore went wrong. Please reinstall Firefox using the downloadable installer.

koolbeans56
koolbeans56 Question owner
more options

Thanks. I actually tried this right before I saw this post, and it fixed it immediately.