This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Version 8.0.1 crashes often, how do I roll back to v. 3.?

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by DFM_III

khlepley
khlepley
more options

I upgraded from a recent v. 3.? to v. 8.0.1 on XP Pro SP 3. FF quits VERY often and I'd like to roll back to something stable.

I upgraded from a recent v. 3.? to v. 8.0.1 on XP Pro SP 3. FF quits VERY often and I'd like to roll back to something stable.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.

  1. Middle-Click the hyperlinks to bring up each Crash Report page in a new Tab; each page may take a few minutes to load.
  2. Then copy'n'paste the URL of each of those reports into the message box here.
  3. We'll see if we can help you figure out what is causing those crashes to happen.
DFM_III
DFM_III
more options

Many previous releases ARE accessible on the Mozilla.org site:

(1) Go to "Mozilla.org" (all go-to's and clicks, do not include the quotation marks, they just delineate where you go to or what you click on!).

(2) Click on "directory" (in the "community map" column at the bottom of the page).

(3) Click on "releases.mozilla.org/".

(4) Click on "pub/".

(5) Click on "mozilla.org/".

(6) Click on "firefox/".

(7) Click on "releases/". SHORTCUT: go to "releases.mozilla.org/pub/mozilla.org/firefox/releases/".

(8) Click on whichever version of Firefox you want to roll back to--in your case, probably "3.6.24/".

(9) Click on "win32".

(10) Click on "en-US/" Or, in your case, you can more simply go directly to "releases.mozilla.org/pub/mozilla.org/firefox/releases/3.6.24/win32/en-US".

(11) Click on "Firefox Setup 3.6.24.exe".

(12) In the download box, click "save file".

(13) Close Firefox (and preferably all programs), go to wherever your downloaded files are saved, find your new Firefox file and double-click it to start the installation process.

Modified by DFM_III