Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded an exe. file and can't find where it went. All other files I found in my download file.

  • 2 replies
  • 1 has this problem
  • 21 views
  • Last reply by cor-el

more options

I downloaded an exe. file and can't find where it went. All other files I found in my download file. This has never happened before. Normally all downloads go to my download file. I haven't changed the destination of downloads and don't even know how. I tried downloading another file and it went directly to my download file.

I downloaded an exe. file and can't find where it went. All other files I found in my download file. This has never happened before. Normally all downloads go to my download file. I haven't changed the destination of downloads and don't even know how. I tried downloading another file and it went directly to my download file.

All Replies (2)

more options

Try to download an other file which normally work, if the download is finished you right click and press open file location. And this is the map where FireFox stores all your downloads. That is where you .exe file should be.

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"