This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox automatically updated and now will not work at all I can only get the home page & nothing else why?

more options

since the last automatic update I have not been able to get firefox to work, I only recieve the home page. I have removed firefox & downloaded it again but got the same result it no longer works & I am stuck using the crappy Internet Explorer which is slow & freezes on me.

since the last automatic update I have not been able to get firefox to work, I only recieve the home page. I have removed firefox & downloaded it again but got the same result it no longer works & I am stuck using the crappy Internet Explorer which is slow & freezes on me.

All Replies (3)

more options

Your firewall application probably is not recognizing the new Firefox version and is not allowing internet access. Close/exit Firefox, remove firefox.exe and plugincontainer.exe from your firewall's allowed applications list, restart Firefox and allow the firewall to detect the new version and give the permissions needed for Firefox to access the internet


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Modified by SafeBrowser

more options

Doesn't work & I have now been without mozilla for 4 days, you now there is a saying " If it's not broke don't fix it. " It would have been nice if Mozilla would actually let people to decide if they want to update something instead of just automatically doing it without asking, you know windows ask if you want the latest updates or not they don't just automatically choose for you, you can choose yourself when you want to update, but I see you want to be like facebook in that regard not asking just do it automatically.

more options

You can change your update settings for Firefox:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.