This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I type in a URL, I should be able to hit enter and go to the web site. This no longer works. Instead, I must click on the small arrow at the end of the URL bar.

  • 6 replies
  • 16 have this problem
  • 1 view
  • Last reply by AisaDawn

more options

If I type in a few letters of a website name that I visit, the drop-down appears with the full website name. I used to be able to just click on the name & Firefox would take me there. Now, the name appears in the bar, but I have to go over to the end of the bar and click on the arrow to actually go to the page.

If I type in a few letters of a website name that I visit, the drop-down appears with the full website name. I used to be able to just click on the name & Firefox would take me there. Now, the name appears in the bar, but I have to go over to the end of the bar and click on the arrow to actually go to the page.

Chosen solution

If you have AVG Safe Search Extension enabled, disable it, and try again.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Read this answer in context 👍 4

All Replies (6)

more options

Hi chrisnjoe,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit.

Hopefully this helps!

more options

Chosen Solution

If you have AVG Safe Search Extension enabled, disable it, and try again.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

Disabling AVG didn't work for me... :-( Any other ideas?

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

The ENTER key will work with the latest version of AVG. I have AVG 2612.0.1913, AVG Safe Search 12.0.0.1912, FF10.0.2 and Windows XP SP3. The "Enter Key" works. So make sure you update your AVG to the latest version (2612.0.1913), then enable AVG Safe Search in FF add-on again.

more options

Ha! Awesome. Worked like a charm. Thank you!