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Since upgrading to Firefox 10.0.2 my AVG extension has had to be disabled, as after typing in any web address in the address bar, the enter key had no effect and I could not go to the site without pressing the Reload arrow on right.

basilsfriend
basilsfriend
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I have recently upgraded Firefox to the latest version 10.0.2. After that I could not enter any website address and press the enter key and get to the website, nor could I select a website from the dropdown list of previously visited websites. The only way I could get there was by pressing the arrow on the right side of the address box (Reload current page). Once I disabled the AVG extension, everything worked normally. As soon as I enabled the AVG extension, it stopped working again.

I have recently upgraded Firefox to the latest version 10.0.2. After that I could not enter any website address and press the enter key and get to the website, nor could I select a website from the dropdown list of previously visited websites. The only way I could get there was by pressing the arrow on the right side of the address box (Reload current page). Once I disabled the AVG extension, everything worked normally. As soon as I enabled the AVG extension, it stopped working again.

Chosen solution

Known issue. See:

try what sc123 suggested on above link. Send a email to support@avg.com with your full license key and let them know. I am sure its AVG related issue not Firefox.:)

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All Replies (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Chosen Solution

Known issue. See:

try what sc123 suggested on above link. Send a email to support@avg.com with your full license key and let them know. I am sure its AVG related issue not Firefox.:)

basilsfriend
basilsfriend Question owner
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Didn't realise others had had this problem. I have just emailed AVG, as you suggested. Thanks.

silkphoenix
silkphoenix
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basilsfriend -- The ENTER key will work with the latest version of AVG. I have AVG 2612.0.1913, AVG Safe Search 12.0.0.1912, FF10.0.2 and Windows XP SP3. The "Enter Key" works. So make sure you update your AVG to the latest version (2612.0.1913), then enable AVG Safe Search in FF add-on again.

dharmendar22
dharmendar22
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Follow these steps for the controls to work:

  1. Start > Programs > Mozilla Firefox > Mozilla Firefox
  2. Find the “Tools” menu at the top of the browser window and select “Add-ons”.
  3. Click on the “Extensions” icon to make sure you’re in the correct option menu.
  4. Locate “AVG Safe Search” and click on the containing line to highlight and select the add-on.
  5. Click the “Disable” button and close the Add-ons window.
  6. Close down any Firefox windows you may have open.
  7. That’s It – You’re Done!