This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do you get rid off that pop up box asking you to RENEW firefox after you HAVE renewed firefox

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by user633449

more options

Every time I open Firefox a new Pop Up box asks me to RENEW firefox. I HAVE renewed firefox but the Pop Up box will not go away.

Every time I open Firefox a new Pop Up box asks me to RENEW firefox. I HAVE renewed firefox but the Pop Up box will not go away.

All Replies (1)

more options

By Renew, do you mean update Firefox? Firefox never needs renewal (there is no subscription). But the version of firefox you have is out of date (and insecure). So you can take care of this message by going to www.getfirefox.com and downloading and installing the newest version. Don't worry, all your personal data will be safe, and the upgrade it free and will make your Firefox faster and more secure