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firefox sync will not allow me to use existing account, button does nothing

  • 4 replies
  • 27 have this problem
  • 1 view
  • Last reply by HelloWorld

Cpu_Nurd
Cpu_Nurd
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Just upgraded from firefox 3... to 12.0 and I already have other machines running 12 with firefox sync. So on the new upgraded copy I pull down on tools/setup sync... and a window pops up with two buttons, 'Create a new account' and 'I have an Account'. The I have an account doesn't do anything ?

Do you have any suggestions ?

Just upgraded from firefox 3... to 12.0 and I already have other machines running 12 with firefox sync. So on the new upgraded copy I pull down on tools/setup sync... and a window pops up with two buttons, 'Create a new account' and 'I have an Account'. The I have an account doesn't do anything ? Do you have any suggestions ?

All Replies (4)

Himanshu Garg
Himanshu Garg
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Just uninstall your firefox completely by looking here : Uninstall Firefox

Then, download the latest version and install it and see if it works because I think directly upgrading from 3 to 12 may be a problem.

Modified by Himanshu Garg

Cpu_Nurd
Cpu_Nurd Question owner
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Too much trouble right now, can't afford the time to reinstall all the addon's again. maybe on the next upgrade. Thanx

Himanshu Garg
Himanshu Garg
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See these posts for backup of all your firefox data : https://addons.mozilla.org/en-US/firefox/collections/chuck_baker/backups/

http://www.tucows.com/article/1610

Note : Please mark the problem as "Solved" if any reply helped you out.

HelloWorld
HelloWorld
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No, that's not the reason. I'm having the same problem on one machine that runs 12.0 and has always been upgraded with each version.