This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How did my history and cache clear without being set up to do so?

more options

One morning my internet history and cache magically was cleared, and my options are not set up to do so. Since my history and cache have been fine and unaffected. Could someone please explain any possible reason as to why it would do that.

One morning my internet history and cache magically was cleared, and my options are not set up to do so. Since my history and cache have been fine and unaffected. Could someone please explain any possible reason as to why it would do that.

Chosen solution

It is possible that Firefox didn't close properly at the time that is happened.

Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
Using this method to close Firefox may work better.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

It is possible that Firefox didn't close properly at the time that is happened.

Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
Using this method to close Firefox may work better.

more options

Makes the most sense, and have yet to have any more issues, thanks!