This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

We had a problem loading Flash. You may have a Flash blocker installed. If so, please disable the blocker (or add an exception) and reload to start listening.

  • 2 replies
  • 106 have this problem
  • 1 view
  • Last reply by cor-el

bittenbyamouse
bittenbyamouse
more options

Grooveshark.com doesn't load properly, and this is the message that is presented: "We had a problem loading Flash. You may have a Flash blocker installed. If so, please disable the blocker (or add an exception) and reload to start listening." How do I disable the flash blocker on my desktop mozilla?

Grooveshark.com doesn't load properly, and this is the message that is presented: "We had a problem loading Flash. You may have a Flash blocker installed. If so, please disable the blocker (or add an exception) and reload to start listening." How do I disable the flash blocker on my desktop mozilla?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Firefox doesn't include a Flash blocker, but if you recently updated your Flash player, you might be running into a problem with Flash 11.3. Check out this article and see whether it helps: Flash 11.3 doesn't load video in Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).