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Why does not Shockwave Flash update?

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I'm running on Windows Vista business with service pack 2. Firefox's (13.0.1) plug-in list said to upgrade Shockwave Flash. I did it but even if I restart computer, the plug-in still needs to be updated. Could someone help me? Thank you very much.

I'm running on Windows Vista business with service pack 2. Firefox's (13.0.1) plug-in list said to upgrade Shockwave Flash. I did it but even if I restart computer, the plug-in still needs to be updated. Could someone help me? Thank you very much.

Chosen solution

Thank you very much. I don't know how, but the problem is now mysteriously fixed.

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All Replies (2)

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Which version of Flash do you have?

You can find the latest Flash player for Firefox on this page.

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Chosen Solution

Thank you very much. I don't know how, but the problem is now mysteriously fixed.