This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly Firefox will not play videos or Pandora internet radio. IE will. What is wrong?

  • 2 replies
  • 35 have this problem
  • 4 views
  • Last reply by AliceWyman

more options

Firefox will not play videos or Pandora internet radio. The video issue is on all sites I have tried, not just you tube. Internet Explorer still works fine. At You Tube I get the error, "An error occurred. Please try again later." At other sites, I get similar errors: "Oops, We are experiencing some difficulties with this video, please try again later. (error 2002)"

Firefox will not play videos or Pandora internet radio. The video issue is on all sites I have tried, not just you tube. Internet Explorer still works fine. At You Tube I get the error, "An error occurred. Please try again later." At other sites, I get similar errors: "Oops, We are experiencing some difficulties with this video, please try again later. (error 2002)"

Chosen solution

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

more options

Your "more system details" show that RealPlayer is installed. See Flash 11.3 doesn't load video in Firefox