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Firefox crashes

  • 11 replies
  • 3 have this problem
  • 3 views
  • Last reply by Lawry50

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Every time I right click on an image and select Download image Firefox crashes - ie just sits there with the timer on. I have to restart it. I have reinstalled; uninstalled and deleted folders and then reinstalled; added no plugins; checked I can DL the same images in Chrome; when I restart and check about:crashes it is a blank page. Help please, I work with images as psrt of my income, thanks, Lawry

Every time I right click on an image and select Download image Firefox crashes - ie just sits there with the timer on. I have to restart it. I have reinstalled; uninstalled and deleted folders and then reinstalled; added no plugins; checked I can DL the same images in Chrome; when I restart and check about:crashes it is a blank page. Help please, I work with images as psrt of my income, thanks, Lawry

All Replies (11)

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If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.

If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

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Are you using an extension to add that "Download image" context menu item?

The basic Firefox only has a "Save Link as" menu item to save content.


See:

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

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Thanks for responding Chris, I forgot to say that the problem persists in safe mode. Since I did the last of 4 reinstalls I have not added any extension or plugins. The problem still persists I have also scanned for viruses and so on with 6 different topline virus scanners.

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If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

  • You can find the IDs of the submitted crash reports on the about:crashes page.
  • You can open the about:crashes page via the location bar, like you open a website.

See:


You can try to reset the preferences

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When I go to about:crashes it is blank.

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I already tried a different DL folder, emptying the DL history and setting the DL virus scan option in about:config to false.

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Sorry guys I have tried so many things I have forgotten everything I have tried. I tried resetting a couple of days ago and it made no difference. I woke up this morning and SuperAntiSpyware (I installed yesterday) was making a full auto-scan of the whole system and finding lots of apparent nasties missed by McAfee, Spybot, IOBit, Malwarebytes and Kapersky. It has been running for nearly 9 hours and found 775 sus items. I think I will let it finish and see if it has solved the problem. I will get back to you and let you know the results.

Modified by Lawry50

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Try to boot the computer in Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

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Thanks Co-rel I will try that as soon as SAS finishes it's scan. I can't imagine that it is a windows problem though because the only problem I am having is DL images from FF. I can DL images from Chrome perfectly.

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SAS finished and removed a not of nasties but nothing changed re: the FF crash. I just tried the F8 win safe mode and it also made no difference. I am completely flummoxed. I was DL images with FF as recently as the 9th.