This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash will not load video

  • 3 replies
  • 10 have this problem
  • 5 views
  • Last reply by cor-el

more options

I can't load any videos in Firefox except on Youtube. Youtube videos work fine, but any other video will play audio but no video. Everything works fine in Google Chrome. If I start Firefox in safe mode, videos work fine, but manually disabling every plugin and extension does not fix the problem. I have tried downgrading to various versions of Flash and even downgrading Firefox, but the problem persists. I am running Firefox 14.01, the latest version of Flash (although I have tried various other versions), and Windows 7 64 bit.

I can't load any videos in Firefox except on Youtube. Youtube videos work fine, but any other video will play audio but no video. Everything works fine in Google Chrome. If I start Firefox in safe mode, videos work fine, but manually disabling every plugin and extension does not fix the problem. I have tried downgrading to various versions of Flash and even downgrading Firefox, but the problem persists. I am running Firefox 14.01, the latest version of Flash (although I have tried various other versions), and Windows 7 64 bit.

All Replies (3)

more options

Do you have RealPlayer installed? If so, see Flash 11.3 doesn't load video in Firefox

more options

No, I don't have Realplayer.

more options

Try to disable hardware acceleration in Firefox.


Try to "disable the hardware acceleration" in the Flash Player.

See also:

Flash "Display settings" window: