This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Flash will not load video

  • 3 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

dukeofnewyork
dukeofnewyork
more options

I can't load any videos in Firefox except on Youtube. Youtube videos work fine, but any other video will play audio but no video. Everything works fine in Google Chrome. If I start Firefox in safe mode, videos work fine, but manually disabling every plugin and extension does not fix the problem. I have tried downgrading to various versions of Flash and even downgrading Firefox, but the problem persists. I am running Firefox 14.01, the latest version of Flash (although I have tried various other versions), and Windows 7 64 bit.

I can't load any videos in Firefox except on Youtube. Youtube videos work fine, but any other video will play audio but no video. Everything works fine in Google Chrome. If I start Firefox in safe mode, videos work fine, but manually disabling every plugin and extension does not fix the problem. I have tried downgrading to various versions of Flash and even downgrading Firefox, but the problem persists. I am running Firefox 14.01, the latest version of Flash (although I have tried various other versions), and Windows 7 64 bit.

All Replies (3)

Michael Verdi
Michael Verdi
more options

Do you have RealPlayer installed? If so, see Flash 11.3 doesn't load video in Firefox

dukeofnewyork
dukeofnewyork Question owner
more options

No, I don't have Realplayer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

Try to "disable the hardware acceleration" in the Flash Player.

See also:

Flash "Display settings" window: