This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot download anything!!!

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

I removed and re loaded Firefox. Now I can't download anything! says 'source file cannot be read'

I removed and re loaded Firefox. Now I can't download anything! says 'source file cannot be read'

Chosen solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Read this answer in context 👍 1

All Replies (2)

more options
more options

Chosen Solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"