Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I enter login information (for a website) and then press log on for application nothing works (but it works in explorere

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by ideato

more options

I have an application at www.veretekk.com

I used to be able to logon with my username and password in firefox (used it daily for ages)

However now when I enter the username and password and click log in. It just sits there and does not sign on (this is a diasaster for me since my job depends on this access)

The reason I am looking for firefox support is that if I load up internet explorer I can sign on and it works fine ??

I have an application at www.veretekk.com I used to be able to logon with my username and password in firefox (used it daily for ages) However now when I enter the username and password and click log in. It just sits there and does not sign on (this is a diasaster for me since my job depends on this access) The reason I am looking for firefox support is that if I load up internet explorer I can sign on and it works fine ??

All Replies (1)

more options

Hi affiliateautomation

try to clear cookies and cache from Tools > Clear Recent History > Time range to clear select Everything > click on Details and check Cookies and Cache > Clear Now .

also be sure you have check mark in Accept cookies from sites[ v ] and to Accept third party cookies [ v ], see : How do I change Cookie settings?

If the above does not solve the issue, try to delete the cookies.sqlite file and any cookies.sqlite-journal files in profile folder(in case cookies are corrupted), see how to do that : Remove corrupt cookies file


see also : Fix login issues on websites that require a username and password


thank you