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Cannot watch any video on Mac OS X 10.6, Flash 11.7, Java enabled for OS X 10.6, Firefox 19?

  • 5 replies
  • 4 have this problem
  • 1 view
  • Last reply by szompi

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I cannot watch any video on my computer. Got it from someone else, upgraded all the puglins and upgraded Firefox to version 19. No video possible to watch on Chrome either.

I cannot watch any video on my computer. Got it from someone else, upgraded all the puglins and upgraded Firefox to version 19. No video possible to watch on Chrome either.

All Replies (5)

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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Hi, Didn't fix my problems. I had only 2 cookies stored (google and lastpass) as I have the privacy set at "never remember my history".

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can you check your firefox version. if there is a update available, check it. goto help->about firefox and update it.

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I have the latest version of Firefox 19.0.2

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Solved! I had a symantec version which I didn't know about set on auto-protect!!!! Yeah! Well I fur sure learn a lot about plugins, cookies and cache!