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Flash Player always crashing--can't fix it

  • 1 reply
  • 34 have this problem
  • 25 views
  • Last reply by philipp

henxinggan
henxinggan
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Just looking for some guidance. I can't downgrade to FlashPlayer 10.3 (all I get after download is a blank white window when I try to open it). Uninstalling and reinstalling the latest FlashPlayer doesn't work. FlashPlayer works temporarily if the computer is newly booted up, but then will inevitably crash, requiring another reboot to have it continue working. IE works fine, as in I can watch a youtube video on IE that I currently can't in Firefox due to said crashing FlashPlayer. I'm running Norton antivirus and I'm not sure if that is affecting anything. ANY help would be appreciated--even info as to who else I should contact would be great. I've been searching online and working on this problem for over 10 hours to no avail. Thank you.

Just looking for some guidance. I can't downgrade to FlashPlayer 10.3 (all I get after download is a blank white window when I try to open it). Uninstalling and reinstalling the latest FlashPlayer doesn't work. FlashPlayer works temporarily if the computer is newly booted up, but then will inevitably crash, requiring another reboot to have it continue working. IE works fine, as in I can watch a youtube video on IE that I currently can't in Firefox due to said crashing FlashPlayer. I'm running Norton antivirus and I'm not sure if that is affecting anything. ANY help would be appreciated--even info as to who else I should contact would be great. I've been searching online and working on this problem for over 10 hours to no avail. Thank you.

All Replies (1)

philipp
philipp
  • Moderator
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hello, maybe it's an issue with the protected mode in the flash plugin - you could try if disabling protected mode makes a difference.

if you're just watching videos on youtube you could also make sure that you're participating in the html5 test at youtube.com/html5 - it will allow for firefox to play at least part of the videos natively without having to make use of the flash plugin.