This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Coupons.com plugin crashes. I have done everything I can think of.

more options

Coupons.com plugin crashes. I have done everything I can think of. I can print from the other coupon sites. I've downgraded to v20. Now it crashes. On v21, the plugin just wouldn't load. I followed all the steps to fix but none of them worked. When you try to print a coupon and it doesn't print, you will lose that coupon. Coupons are very important in our household. Why can't this be fixed ??

Coupons.com plugin crashes. I have done everything I can think of. I can print from the other coupon sites. I've downgraded to v20. Now it crashes. On v21, the plugin just wouldn't load. I followed all the steps to fix but none of them worked. When you try to print a coupon and it doesn't print, you will lose that coupon. Coupons are very important in our household. Why can't this be fixed ??

All Replies (5)

more options

Is Firefox crashing or is just the extension?

more options

Coupons.com released a new plugin for Firefox 21.
See the Chosen solution by Coupon_Support in this support thread.

https://support.mozilla.org/en-US/questions/959514?esab=a&s=coupons.com&r=1&as=s

more options

Just the extension.

more options

ed-meister, I have been through all that and nothing seems to work. This all has happened with the upgrade to v21. It sure "fixed something that wasn't broken".

more options

Hi Yerblues,

If you've already tried reinstalling the coupon printer on Firefox 21 and cannot get the plugin to load, please email me at socialmedia@couponsinc.com and I'll be happy to assist. Here is another thing you can try:

1) Type about:config into your Firefox address bar (URL bar) 2) Click past the warning to be careful (but DO be careful making changes in this file) 3) Scroll down the page (it's arranged alphabetically) to plugsins.load_appdir_plugins and double click that line to change it from False to True 4) Close Firefox and restart. The Coupon Printer Manager plug in should now appear.

If I can offer any additional assistance, please feel free to contact any time at the email listed above.


Thanks and Good Luck!

Greg Coupons_Support