This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I agreed to Mozilla news and now you are downloading apps - why?

more options

I am terribly upset with Mozilla. I use Mozilla in conjunction with my AOL account. I agreed somehow to take Mozilla news and now there are all kinds of downloads being forced on me that I do not want. I cannot get past them and some are already messing with my computer. Browser and my AOL News page etc. I do not want these downloads and now I do not know how to get rid of the stuff. It is conflicting with AOL which I PAY FOR - GET IT !!!! I am so angry with Mozilla that I believe I will drop it.

I am terribly upset with Mozilla. I use Mozilla in conjunction with my AOL account. I agreed somehow to take Mozilla news and now there are all kinds of downloads being forced on me that I do not want. I cannot get past them and some are already messing with my computer. Browser and my AOL News page etc. I do not want these downloads and now I do not know how to get rid of the stuff. It is conflicting with AOL which I PAY FOR - GET IT !!!! I am so angry with Mozilla that I believe I will drop it.

All Replies (4)

more options

Hello,

I'm not sure what you mean by Mozilla News. What you describe does not sound like any Mozilla product I am aware of. It is possible that something else is causing the problem.

Can you post a screenshot of the downloads that are being forced on you? You can add images by clicking the 'Browse' button under your reply.

more options
more options

Hi snl1230, you may have an unwanted add-on that is tormenting you. May I suggest the following to streamline your Firefox.

Disable ALL nonessential or unrecognized add-ons on these two tabs. If in doubt, disable.

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Restart Firefox and see whether the offers stop.

more options

You may want to run some supplemental security scans on your computer. These three tools are highly regarded (and free):