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Crashes almost daily on new windows 8 laptop, latest FF.

  • 7 replies
  • 3 have this problem
  • 3 views
  • Last reply by mik3242

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2 month old Dell laptop, Windows 8, latest Firefox, Windows is up to date, drivers are up to date, plugins are up to date, Norton 360 is up to date, cat is up to date, wife is up to date. FF just decides to crash, seemingly unrelated to any other event(s). This has been going on since the computer was new, on previous version of FF and now on the newest version.

Long report ID: 06c6288d-eb7e-4f62-b28b-289102130804

Troubleshooting information:


 Application Basics
       Name
       Firefox
       Version
       22.0
       User Agent
       Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       DoNotTrackMe
       2.2.9.618
       true
       donottrackplus@abine.com
       Easy YouTube Video Downloader
       7.0
       true
       {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
       Norton Toolbar
       2013.4.1.2
       true
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       Norton Vulnerability Protection
       11.4.0.6 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       Yontoo
       1.20.02
       true
       plugin@yontoo.com
 Important Modified Preferences
     Name
     Value
       accessibility.blockautorefresh
       true
       accessibility.browsewithcaret
       true
       accessibility.typeaheadfind
       true
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       wsj.com
       browser.startup.homepage_override.buildID
       20130618035212
       browser.startup.homepage_override.mstone
       22.0
       dom.disable_open_during_load
       false
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       22.0
       font.internaluseonly.changed
       true
       gfx.direct3d.last_used_feature_level_idx
       0
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1375579464
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       plugin.state.flash
       2
       plugin.state.java
       0
       plugin.state.npdeployjava
       0
       privacy.clearOnShutdown.offlineApps
       true
       privacy.clearOnShutdown.passwords
       true
       privacy.clearOnShutdown.siteSettings
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.promptOnSanitize
       false
       privacy.sanitize.timeSpan
       0
       storage.vacuum.last.index
       1
       storage.vacuum.last.places.sqlite
       1373157020
   user.js Preferences
   Your profile folder contains a
     user.js file, which includes preferences that were not created by Firefox.
 Graphics
       Adapter Description
       Intel(R) HD Graphics 4000
       Adapter Description (GPU #2)
       NVIDIA GeForce GT 650M
       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
       Adapter Drivers (GPU #2)
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Adapter RAM
       Unknown
       Adapter RAM (GPU #2)
       2048
       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
       Device ID
       0x0166
       Device ID (GPU #2)
       0x0fd1
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16581)
       Driver Date
       9-26-2012
       Driver Date (GPU #2)
       1-10-2013
       Driver Version
       9.17.10.2867
       Driver Version (GPU #2)
       9.18.13.1100
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x8086
       Vendor ID (GPU #2)
       0x10de
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
2 month old Dell laptop, Windows 8, latest Firefox, Windows is up to date, drivers are up to date, plugins are up to date, Norton 360 is up to date, cat is up to date, wife is up to date. FF just decides to crash, seemingly unrelated to any other event(s). This has been going on since the computer was new, on previous version of FF and now on the newest version. Long report ID: 06c6288d-eb7e-4f62-b28b-289102130804 Troubleshooting information: Application Basics Name Firefox Version 22.0 User Agent Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID DoNotTrackMe 2.2.9.618 true donottrackplus@abine.com Easy YouTube Video Downloader 7.0 true {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b} Norton Toolbar 2013.4.1.2 true {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Norton Vulnerability Protection 11.4.0.6 - 1 true {BBDA0591-3099-440a-AA10-41764D9DB4DB} Yontoo 1.20.02 true plugin@yontoo.com Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.browsewithcaret true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepage wsj.com browser.startup.homepage_override.buildID 20130618035212 browser.startup.homepage_override.mstone 22.0 dom.disable_open_during_load false dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 22.0 font.internaluseonly.changed true gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true network.cookie.prefsMigrated true places.database.lastMaintenance 1375579464 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.flash 2 plugin.state.java 0 plugin.state.npdeployjava 0 privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.passwords true privacy.clearOnShutdown.siteSettings true privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.promptOnSanitize false privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1373157020 user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics Adapter Description Intel(R) HD Graphics 4000 Adapter Description (GPU #2) NVIDIA GeForce GT 650M Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM Unknown Adapter RAM (GPU #2) 2048 ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Device ID 0x0166 Device ID (GPU #2) 0x0fd1 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16581) Driver Date 9-26-2012 Driver Date (GPU #2) 1-10-2013 Driver Version 9.17.10.2867 Driver Version (GPU #2) 9.18.13.1100 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x8086 Vendor ID (GPU #2) 0x10de WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

All Replies (7)

more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

That looks like a problem with components of your Norton software, possibly Norton Confidential (symhtml.dll, couictlr.dll). Make sure that you have the latest updates.

You will have to disable those components and contact Norton to ask advice.

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Update. It just crashed again. It crashed when I clicked the "share" button on Norton. This is the 1st time I ever used the "share" button as I didn't know what it was until researching the crashes. Maybe this points toward Norton's Toolbar, eh? Or not? I have just disabled Norton Share to see if that helps. Any ideas? Mike

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Yes, any norton related addons need to be disabled. Go to Firefox button > Addons > Extensions and disable all norton toolbars.

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"Any norton related addons need to be disabled." With all due respect, that's easy for you to say, but the Norton password "vault" and Safeweb are 2 toolbar features that are important to me. Rather than disable Norton Toolbar and these security features, I'm more inclined to disable FF and find a different browser, at least until Norton/FF gets this worked out.

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Just disable them for a short while, does Firefox crash?

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OK, I get your point, I'll try that. They are now disabled.