install fail | Firefox Support Forum | Mozilla Support

Skip to main content
Switch language
Skip to search

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Home
Support Forums
Firefox
install fail

This thread was archived. Please ask a new question if you need help.

install fail

2 replies
2 have this problem
7 views
Last reply by cor-el

11 years ago

8/27/13, 1:06 AM

update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

All Replies (2)

8/27/13, 6:35 AM

Try the full installer.

https://www.mozilla.org/en-US/firefox/all/

Moderator
Top 10 Contributor

8/27/13, 8:50 AM

If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete the active-update.xml file.

http://kb.mozillazine.org/Updates_reported_when_running_newest_version
http://kb.mozillazine.org/Software_Update (Software Update not working properly)

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)