Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help!!!!! Incredimail MY START has taken over my computer!!! How do I get rid of it permanently???? Started with latest Firefox Update

paphillips
paphillips
more options

Since the latest Firefox, Incredimail My Start has taken over my computer! I do not have Incredimail, I do not want Incredimail. I want to ENTIRELY get rid of it altogether forever. Please give me the instructions. I cannot find it as an add on or a plug in -- I do not know WHAT it is but whatever it is I DO NOT WANT IT ON MY COMPUTER!

Thanks so much in advance! Please hurry! This is driving me crazy. I have set Google as my home page, but every new tap I add, is Incredimail MyStart. I DO NOT WANT IT. This started with the latest Firefox update.

Since the latest Firefox, Incredimail My Start has taken over my computer! I do not have Incredimail, I do not want Incredimail. I want to ENTIRELY get rid of it altogether forever. Please give me the instructions. I cannot find it as an add on or a plug in -- I do not know WHAT it is but whatever it is I DO NOT WANT IT ON MY COMPUTER! Thanks so much in advance! Please hurry! This is driving me crazy. I have set Google as my home page, but every new tap I add, is Incredimail MyStart. I DO NOT WANT IT. This started with the latest Firefox update.

All Replies (2)

Wesley Branton
Wesley Branton
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems?

the-edmeister
the-edmeister
  • Moderator
more options

See this -http://www.incredimail.com/english/uninstall.aspx - for instructions on getting rid of both Incredimail and MyStart. Sorry, but Mozilla didn't install that "stuff" with a Firefox installation or an update, you picked that stuff up elsewhere.

If your preferences weren't fixed by uninstalling both those programs from Windows - install the Search Reset extension to reset the the homepage and the new tab pages to their default values.
https://addons.mozilla.org/en-US/firefox/addon/searchreset/