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why are Kapersky add ons like safe money, dangerous website blocker disabled in Friefox 26.0

  • 4 replies
  • 19 have this problem
  • 2 views
  • Last reply by carlaw

carlaw
carlaw
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I just installed Kaspersky Internet security on my computer and I cannot use Safe Money, the dangerous website blocker add on and URL adviser and virtual keyboard are all disabled saying they are not compatible with Firefox 26.0. Is this something that a later version of Firefox will fix?

I just installed Kaspersky Internet security on my computer and I cannot use Safe Money, the dangerous website blocker add on and URL adviser and virtual keyboard are all disabled saying they are not compatible with Firefox 26.0. Is this something that a later version of Firefox will fix?

Chosen solution

hello carlaw, no that is not something that can be fixed by mozilla. it's always the responsibility of the third-party-developer which provides an addon that hooks into firefox to make it compatible to new firefox versions. please contact kaspersky's support to inquire when they will release an update to their software in order to work with new firefox versions. thank you!

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philipp
philipp
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Chosen Solution

hello carlaw, no that is not something that can be fixed by mozilla. it's always the responsibility of the third-party-developer which provides an addon that hooks into firefox to make it compatible to new firefox versions. please contact kaspersky's support to inquire when they will release an update to their software in order to work with new firefox versions. thank you!

carlaw
carlaw Question owner
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OK, will do and thanx for the help, it is much appreciated :)

James
James
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  • Top 10 Contributor
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Also many of these companies only support the current Release of Firefox at most (currently 25.0.1) and not test builds including the Firefox 26.0 which is still in Beta as 26.0b10. The Fx 26.0 is not scheduled for release until December 10.

Modified by James

carlaw
carlaw Question owner
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I am waiting to hear from Kaspersky, if that doesn't work, I have a friend in low places that might be able to help me out with this :).