Hello, can you please go through these articles and see if your problem is solved. [[Flash Plugin - Keep it up to date and troubleshoot problems]] [[Adobe Flash plugin has crashed - Prevent it from happening again]] You can also get more technical information about these issues under these Links: * http://forums.adobe.com/thread/1018071?tstart=0 * http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Please reply back to us

Note that the OP is using Windows XP, so Flash protected mode doesn't apply (requires Vista and later). You can try to disable hardware acceleration in the Flash plugin.<br /> You can also check if there is an update for your graphics display driver. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting