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about EXCEPTION_ACCESS_VIOLATION_READ

  • 7 replies
  • 17 have this problem
  • 10 views
  • Last reply by Moses

kyounoii
kyounoii
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I reset the profile. I operated it by safe mode. However, firefox crashes. Please tell me the solution.

Signature mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*) More Reports Search UUID daac3b3f-c562-4519-ba2b-6030d2140322 Date Processed 2014-03-22 15:48:58.571333 Uptime 5283 Last Crash 5477 seconds before submission Install Age 246780 since version was first installed. Install Time 2014-03-19 19:15:00 Product Firefox Version 24.4.0esr Build ID 20140315085348 Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xc User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x1284, AdapterSubsysID: 2749107d, AdapterDriverVersion: 9.18.13.3221

Processor Notes sp-processor08_phx1_mozilla_com.8937:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] SEQPACKET 26 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] DATAGRAM 26 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] SEQPACKET 20 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] DATAGRAM 20 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{38E6AA8B-4EBE-4C58-8259-6D5DCD9AABB9}] SEQPACKET 25 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{38E6AA8B-4EBE-4C58-8259-6D5DCD9AABB9}] DATAGRAM 25 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] SEQPACKET 17 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] DATAGRAM 17 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3081D7BB-69B0-4E41-A261-FD22837F2B18}] SEQPACKET 24 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3081D7BB-69B0-4E41-A261-FD22837F2B18}] DATAGRAM 24 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] SEQPACKET 22 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] DATAGRAM 22 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EDB4834-E15A-4C75-9622-73FDDE47EB68}] SEQPACKET 18 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EDB4834-E15A-4C75-9622-73FDDE47EB68}] DATAGRAM 18 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3304087-2FEA-44E8-99BA-C8C281AF80E6}] SEQPACKET 15 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3304087-2FEA-44E8-99BA-C8C281AF80E6}] DATAGRAM 15 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0BAC2EB6-19EC-478B-85D6-0EB48FE74865}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0BAC2EB6-19EC-478B-85D6-0EB48FE74865}] DATAGRAM 12 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] DATAGRAM 11 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] DATAGRAM 7 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DEA465-4451-4407-96DD-2EF06B27106D}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DEA465-4451-4407-96DD-2EF06B27106D}] DATAGRAM 10 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F77720F3-4C95-45A4-B437-6D3466D1EF4C}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F77720F3-4C95-45A4-B437-6D3466D1EF4C}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] DATAGRAM 2 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{51D76F00-135D-4F22-8671-26B5A3090A3A}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{51D76F00-135D-4F22-8671-26B5A3090A3A}] DATAGRAM 14 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] SEQPACKET 27 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] DATAGRAM 27 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] SEQPACKET 21 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] DATAGRAM 21 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] SEQPACKET 23 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] DATAGRAM 23 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] DATAGRAM 8 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] DATAGRAM 6 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DEA465-4451-4407-96DD-2EF06B27106D}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DEA465-4451-4407-96DD-2EF06B27106D}] DATAGRAM 9 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51D76F00-135D-4F22-8671-26B5A3090A3A}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51D76F00-135D-4F22-8671-26B5A3090A3A}] DATAGRAM 13 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] SEQPACKET 16 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] DATAGRAM 16 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] SEQPACKET 19 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] DATAGRAM 19 : 2 : 2 :  
RSVP TCPv6 サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP サービス プロバイダー : 2 : 1 :  
RSVP UDPv6 サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP サービス プロバイダー : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x1284

Total Virtual Memory

2147352576

Available Virtual Memory

1518452736

System Memory Use Percentage

72

Available Page File

5666693120

Available Physical Memory

1015492608

I reset the profile. I operated it by safe mode. However, firefox crashes. Please tell me the solution. Signature mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*) More Reports Search UUID daac3b3f-c562-4519-ba2b-6030d2140322 Date Processed 2014-03-22 15:48:58.571333 Uptime 5283 Last Crash 5477 seconds before submission Install Age 246780 since version was first installed. Install Time 2014-03-19 19:15:00 Product Firefox Version 24.4.0esr Build ID 20140315085348 Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xc User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x1284, AdapterSubsysID: 2749107d, AdapterDriverVersion: 9.18.13.3221 Processor Notes sp-processor08_phx1_mozilla_com.8937:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] SEQPACKET 26 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] DATAGRAM 26 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] SEQPACKET 20 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] DATAGRAM 20 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{38E6AA8B-4EBE-4C58-8259-6D5DCD9AABB9}] SEQPACKET 25 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{38E6AA8B-4EBE-4C58-8259-6D5DCD9AABB9}] DATAGRAM 25 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] SEQPACKET 17 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] DATAGRAM 17 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3081D7BB-69B0-4E41-A261-FD22837F2B18}] SEQPACKET 24 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3081D7BB-69B0-4E41-A261-FD22837F2B18}] DATAGRAM 24 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] SEQPACKET 22 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] DATAGRAM 22 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EDB4834-E15A-4C75-9622-73FDDE47EB68}] SEQPACKET 18 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EDB4834-E15A-4C75-9622-73FDDE47EB68}] DATAGRAM 18 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3304087-2FEA-44E8-99BA-C8C281AF80E6}] SEQPACKET 15 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3304087-2FEA-44E8-99BA-C8C281AF80E6}] DATAGRAM 15 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0BAC2EB6-19EC-478B-85D6-0EB48FE74865}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0BAC2EB6-19EC-478B-85D6-0EB48FE74865}] DATAGRAM 12 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] DATAGRAM 11 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] DATAGRAM 7 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DEA465-4451-4407-96DD-2EF06B27106D}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DEA465-4451-4407-96DD-2EF06B27106D}] DATAGRAM 10 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F77720F3-4C95-45A4-B437-6D3466D1EF4C}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F77720F3-4C95-45A4-B437-6D3466D1EF4C}] DATAGRAM 3 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] DATAGRAM 2 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{51D76F00-135D-4F22-8671-26B5A3090A3A}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{51D76F00-135D-4F22-8671-26B5A3090A3A}] DATAGRAM 14 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] SEQPACKET 27 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{869B88ED-7C62-4E3E-9870-7BDC4D38E6D6}] DATAGRAM 27 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] SEQPACKET 21 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{0803D8FA-D8A6-4480-8F4F-43F152B30847}] DATAGRAM 21 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] SEQPACKET 23 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1060898-51B5-4C23-BAEB-ADFFD1C45AA9}] DATAGRAM 23 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{27E2CAE9-8B0D-4932-B5EC-58EEABBD99DF}] DATAGRAM 8 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D8FBB59-C44B-4510-BBCA-A02B0452241A}] DATAGRAM 6 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DEA465-4451-4407-96DD-2EF06B27106D}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DEA465-4451-4407-96DD-2EF06B27106D}] DATAGRAM 9 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{598FAC2F-3A42-4C25-AB73-B50FAE27B249}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4A82BCB-5C06-4354-A206-D84D4655C39D}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{51D76F00-135D-4F22-8671-26B5A3090A3A}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{51D76F00-135D-4F22-8671-26B5A3090A3A}] DATAGRAM 13 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] SEQPACKET 16 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C72F08E6-3C44-46A2-8F86-284DBCF781A4}] DATAGRAM 16 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] SEQPACKET 19 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D9C84B23-9BE3-4736-B60C-10E149C40CFA}] DATAGRAM 19 : 2 : 2 : RSVP TCPv6 サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP サービス プロバイダー : 2 : 1 : RSVP UDPv6 サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP サービス プロバイダー : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x10de Adapter Device ID 0x1284 Total Virtual Memory 2147352576 Available Virtual Memory 1518452736 System Memory Use Percentage 72 Available Page File 5666693120 Available Physical Memory 1015492608

All Replies (7)

Moses
Moses
  • Moderator
more options

Hi,

Can you please provide the crash report ID?

If you can open Firefox, try:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

If Firefox crashes when you open it, try the following:

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

kyounoii
kyounoii Question owner
more options

recent Report IDs is here. 

bp-199e40ee-1859-4ff0-a393-a85502140323 2014/03/23 17:04 
bp-65bf932e-1969-4633-82bf-282852140323 2014/03/23 17:04 
bp-e0efeff1-8662-491d-98ab-1418b2140323 2014/03/23 17:04 
bp-63edbc14-546a-4997-bc0f-e26bc2140322 2014/03/23 1:56 
bp-0703d2f6-9137-4934-882b-126042140322 2014/03/23 0:51

Modified by cor-el

guigs
guigs
more options

https://crash-stats.mozilla.com/repor.../0703d2f6-9137-4934-882b-126042140322 This one crashed because one of the css rules being rendered did not have a description remark for the log? And I keep looking at the plethora of bugs and honestly cannot find a root cause.

The only common signature I can find is that they all have the same graphics card: 

webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630 Direct3D9Ex vs_3_0 ps_3_0)

and that its either during a pdf or while they are on facebook playing a game.

maybe its a corrupt cookie?

Modified by guigs

kyounoii
kyounoii Question owner
more options

I upgraded my graphics drivers.

I was also dealing with the following. >Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problemsTroubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

This doesn't solve my problem.

Furydeath
Furydeath
more options

This also just started about a week ago for me. Firefox just crashes out of no where. Nothing that I saw happens no web site's no updated add on. Havn't done a test to see if it does it in safe mode yet tho.

guigs
guigs
more options

Hi Furydeath, Can you please start a new thread with the crash reports you are seeing? The more we know about the crash the better :-)

If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

Moses
Moses
  • Moderator
more options

Hi kyounoii,

Hopefully my answer yields some fixing. I just noticed that you have user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.

Going through your crash reports, there's some I don't understand, but two of them have the EnterBaseline with the crashing thread source in js/src/jit/BaselineJIT.cpp . Long story short, try disabling JIT.
Here's some more info about the JIT (Baseline Compiler)

Set javascript.options.baselinejit to false in about:config:

  • Navigate to about:config in your Address Bar
  • Press the "I'll be careful, I promise!" button to proceed
  • Search for javascript.options.baselinejit and set it to false by right clicking the pref and selecting Toggle.
  • Restart Firefox and see if it works properly.