We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some pages of eBay will not load correctly. IE doses.

  • 3 replies
  • 3 have this problem
  • 24 views
  • Last reply by cor-el

more options

This has happened before with ebay and a few days later it normally will correct by its self. Ebay search will not load correctly. Most of the information is correct, just spread down the left side of window. the home page loads correctly. Desk top Hp computer vista home Pre. My Toshiba laptop Vista Home pre will show pages correctly. What do I need to do the the desk top computer?

This has happened before with ebay and a few days later it normally will correct by its self. Ebay search will not load correctly. Most of the information is correct, just spread down the left side of window. the home page loads correctly. Desk top Hp computer vista home Pre. My Toshiba laptop Vista Home pre will show pages correctly. What do I need to do the the desk top computer?

Chosen solution

In cases like this you can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

You may have to clear the cookies from this website as well as posted above.

You can inspect and manage the cookies for the domain in the currently selected tab:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Click "View Cookies" to view the cookies for the domain in the currently selected tab
Read this answer in context 👍 1

All Replies (3)

more options

Judging by the information you gave me, it sounds like Firefox has the problem, not your computer. If you may, can you send me some information about your Firefox?

Please click the orange Firefox button in the top left corner of the window, go to the arrow next to "Help", click Troubleshooting Information, go to the new tab that opens, click "Copy Text to Clipboard" button, open Notepad, then paste it into there and save it as "troubleshooting info", then send the file to (Email removed by mod). This is going to to provide me with some information to work with so I can resolve your issue. (No personal information is in the file, just things like Firefox's addons. Look for yourself) Thank you!

Modified by user633449

more options

Post that information here so the rest of us can see it also. No personal information will be shown, only your system information.

============================

Clear the Cache Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

Remove Cookies Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If there is still a problem, Start Firefox in Safe Mode While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.

more options

Chosen Solution

In cases like this you can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

You may have to clear the cookies from this website as well as posted above.

You can inspect and manage the cookies for the domain in the currently selected tab:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Click "View Cookies" to view the cookies for the domain in the currently selected tab