This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Multiple crashs at startup, even in safe mode, no known changes since last use.

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by 8451

8451
8451
more options

Tried to start firefox different times, even in safe mode. Every time ends up with crash (crash report window). Tried to log off and log on in windows. No effect. I don't have any guess about some updates or changes since last use.

Tried to start firefox different times, even in safe mode. Every time ends up with crash (crash report window). Tried to log off and log on in windows. No effect. I don't have any guess about some updates or changes since last use.

All Replies (2)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
8451
8451 Question owner
more options

I don't know why, but today firefox starts working normally...

But maybe this is even helpful for similar problems:

bp-0776e7b6-c503-480a-a8d1-387fe2140430 bp-a874aad2-963d-4521-b8d0-858d62140430 bp-4f86abbc-11cd-4582-b0db-7b9092140430 bp-28e1ca84-2f28-413a-92cb-ec0cc2140430 bp-446f04d4-52bb-4280-ba24-c12a92140430

Modified by 8451