This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot reply to anyone

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by Matt

more options

When I press reply to only the sender, it comes up but at the top is shows no subject. But there is a subject on the line, it is the subject that was on the that line on the original email. The send button is not available to let me send the reply. I have to close the entire program, then hold the alt button down and open thunderbird then hit forward on the email that I want to reply to then add the email address of the person I want to reply to before it will let me send.

When I press reply to only the sender, it comes up but at the top is shows no subject. But there is a subject on the line, it is the subject that was on the that line on the original email. The send button is not available to let me send the reply. I have to close the entire program, then hold the alt button down and open thunderbird then hit forward on the email that I want to reply to then add the email address of the person I want to reply to before it will let me send.

All Replies (1)

more options

have you tried restarting with add-ons disabled from the help menu to see if it is an add-on causing this?

Help menu (Alt+H) > restart with add-ons disabled.