Background Update Fails - Return code 2147942401

Firefox in an enterprise environment. AppAutoUpdate=1 and BackgroundAppUpdate=1 My goal is to have PC's automatically update so Tennable Vul Scan doesn't go critical eve… (read more)

Firefox in an enterprise environment. AppAutoUpdate=1 and BackgroundAppUpdate=1 My goal is to have PC's automatically update so Tennable Vul Scan doesn't go critical every other week. This is affecting most of the PC's as far as I can tell in our environment. If the user actually opens Firefox and uses it, that appears to resolve the issue.

Task Scheduler successfully completed task "\Mozilla\Firefox Background Update 308046B0AF4A39CB" , instance "{e8f86ec1-b3c9-4591-ad09-3bb858dece98}" , action "C:\Program Files\Mozilla Firefox\firefox.exe" with return code 2147942421.

It's my understanding that this operation should be handled by Mozilla Maintenace Service and should be able to update in the background every 7 hours if the browser is not opened.

Couldn't find this return code associated with Firefox so I'm hoping the pros here have some insight!

Manually pushing the installer is time consuming and like many companies who like to use Firefox as an alternative browser not running Chromium and/or for their IT dept I'm considering removing it from the environment due to the background updates being difficult compared to Chrome. Chrome has the force restart, etc for GPO.

Asked by Chris K 2 days ago

My pages aren't loading correctly

I don't know how to put it into words that well, but, it's as if my Firefox is just a clickable picture. If I try to use the search engine, it won't let me search, just p… (read more)

I don't know how to put it into words that well, but, it's as if my Firefox is just a clickable picture. If I try to use the search engine, it won't let me search, just put words in. If I try to open the menu, I can't, I can only click on the three lines with no pop-up. I can't use my addons, I can't even open another tab. I've tried opening other windows, restarting my computer, leaving it off for a while, and letting it stay on for hours, but it still isn't working. I tried running the updater, but It won't run. I tried running the maintenance service, same outcome. I don't want to delete Firefox because I fear that my account didn't probably sync some important things. I don't know what to do, this all happened after an update. Here's a video of what's going on: https://drive.google.com/file/d/1PBpoHDn29gUp2mCK8I38V4oPwsXRwL0r/view?usp=sharing

Asked by H o n n e β o n n e 2 days ago

firefox upload coming up when trying to insert file (document) in web John Hopkins

I keep getting a firefox upload display for a old file explorer. I should be showing the current file explore data. Why am I getting the message 'firefox upload and not j… (read more)

I keep getting a firefox upload display for a old file explorer. I should be showing the current file explore data. Why am I getting the message 'firefox upload and not just file explorer. When I first check the computer 10 my current updated is displayed un the tag at top as file explorer Thanks, Perry

Asked by frogbadhairday 2 days ago

Multiple Tabs at Launch

When I launch Firefox, I'm showing 2 tabs for my my homepage and sometime multiple tabs I've already unchecked load previous tabs.

Asked by Don 2 days ago

Cookies on my website - from Japan & China

Recently on line viewing panda webcams (thinking I was at zoo in California). Unfortunately, China and Japan both picked up during this viewing. I am no longer… (read more)

Recently on line viewing panda webcams (thinking I was at zoo in California). Unfortunately, China and Japan both picked up during this viewing. I am no longer able to simply delete cookies - due to constant updates. I have attempted to delete them - following asst., information that is available. I am 82 years old - and not that savy with a lot of the computer instructions on line.

ANY suggestions and/or help - appreciated more than you know.

Asked by phyllis24153 2 days ago

password not accepted

recently when I try to make changes to my account or to use autofill to fill in my credit card info, it is not accepting my password and keeps telling me it is wrong. I … (read more)

recently when I try to make changes to my account or to use autofill to fill in my credit card info, it is not accepting my password and keeps telling me it is wrong. I have checked in my settings and it is correct. I try to follow the instructions that are provided to fix this and it will not allow me to.

Asked by jhamilton2 3 days ago

Last reply by jhamilton2 2 days ago

Youtube will not open in Firefox

I am using a 2017 iMacPro with OS 13.6.9 and Firefox 132.01. Youtube will not open in my browser anymore. When I type youtube.com into the browser window, it takes me to … (read more)

I am using a 2017 iMacPro with OS 13.6.9 and Firefox 132.01. Youtube will not open in my browser anymore. When I type youtube.com into the browser window, it takes me to an error page that says:

This account is not yet eligible to use YouTube. Read https://support.google.com/a/answer/9000768 for more information.

If we cannot fix this issue, I will stop using Firefox and switch entirely to Chrome.

Asked by dan60 3 days ago

Last reply by dan60 2 days ago

Bank Logon

The bank I use, requires a Username and a PW AND a number generated from what they call a token and I call a dongle. For the last while, on Firefox, I can get in. No prob… (read more)

The bank I use, requires a Username and a PW AND a number generated from what they call a token and I call a dongle. For the last while, on Firefox, I can get in. No problem, The moment I get the 'pay a beneficiary' screen I am 'chucked off' as it has 'timed out'. Second logon goes fine and I have no further problems. If I change the browser, so NOT Firefox, (and not Chrome) no problem at all. Not chucked off. I have used the internet bank and system for years, withe Firefox. Firefox is my browser of choice (it's a long story), so I'd like to continue. The bank's could-not-care-less attitude was 'use Chrome'. 1.I dislike Chrome & 2.How can my bank dictate what browser I use?

Asked by kingstonp 2 days ago

Not able to log in to my account (invalid authorization code)

Hello, I have an issue while trying to log in to my Firefox account on another PC. Password is correct, authorization code sent to my email is correctly entered too. When… (read more)

Hello, I have an issue while trying to log in to my Firefox account on another PC. Password is correct, authorization code sent to my email is correctly entered too. When I submit the code the login forms returns error message "Invalid authorization code". What's the problem?

Asked by Станислав 2 days ago

Urgent - Right-Click Menu Gone?

Hello, In summary, I am a total beginner and just need help making the right-click menu appear properly on sites and such like it used to before I screwed up some rando… (read more)

Hello,

In summary, I am a total beginner and just need help making the right-click menu appear properly on sites and such like it used to before I screwed up some random setting.

If that's not doable, then could I get some help to try and see if I can restore a backup of older FireFox settings that predate my messing up the settings or something?

Basically, I was exploring various settings in-browser in FireFox and at some point somehow changed something that suddenly prevented the right-click menu from appearing when I right-click on anything.

I also was changing things in the settings of an extension called "Sideberry" that I use to organize tabs, so whatever I changed that is stopping me from right-clicking properly might be in that extension's settings rather than in the normal browser settings; I am not sure.

I tried changing "Use native context menu" (in Sideberry settings) from off to on and vice-versa, but turning it to be on just prevents me from seeing the extension-specific right-click menu when I right-click in Sideberry. It doesn't make the normal browser right-click menu that you get when right-clicking websites themselves come back.

Thank you very very much in advance! I hope you have a wonderful day.

Asked by John Smith 2 days ago

I cannot watch Spectrum tv online

Cannot watch Spectrum TV on line Keep getting message Channel Unavailable Reference Code WLP-4005 but not sure why this is happening I can go to Microsoft edge and am abl… (read more)

Cannot watch Spectrum TV on line Keep getting message Channel Unavailable Reference Code WLP-4005 but not sure why this is happening I can go to Microsoft edge and am able to watch it there but prefer to use Mozilla can you help

Asked by lynndnt7 2 days ago

log ins to various web sites

I have been using Firefox to login to sites for years with no problems. Within about the last 7 days I have been unable to use Firefox for some of these sites. I input … (read more)

I have been using Firefox to login to sites for years with no problems.

Within about the last 7 days I have been unable to use Firefox for some of these sites. I input the sign ins and password and the details vanish and the page reverts to asking for log in details. Normally the sites would request a 'phone call after 3 false attempts, but this is not happening.

I have had to go to Microsoft Edge as that allows me to log in as usual

Please can you help?

Asked by alan.day39 3 days ago

Last reply by alan.day39 2 days ago

Import bookmarks with a policies.json script

I'm setting up a cloud-init to make it easier to deploy Linux workstations. I want to display the various links to my sites on my Firefox browser. Bookmark my services. D… (read more)

I'm setting up a cloud-init to make it easier to deploy Linux workstations. I want to display the various links to my sites on my Firefox browser. Bookmark my services. Do you think this is possible? I've already applied a rule to retrieve certificates, but it seems complicated for bookmarks.

Here's an extract  :

{

 "policies": {
   "Bookmarks": [
     {
       "Title": "Main",
       "URL": "https://service.net",
       "Folder": "Bookmarks Toolbar"
     },
     {
       "Title": "Service 1",
       "URL": "https://service1.net",
       "Folder": "Bookmarks Toolbar"
     },
     {
       "Title": "Service 2",
       "URL": "https://service2.net",
       "Folder": "Bookmarks Toolbar"
     },
     {
       "Title": "Documentation",
       "URL": "https://docs.net",
       "Folder": "Bookmarks Toolbar"
     }
   ]
 }

}

Best Regards,

Dylan

Asked by dylan.pereira 5 days ago

Last reply by dylan.pereira 2 days ago

Secure Connection Failed

Secure Connection Failed An error occurred during a connection to kseeb.karnataka.gov.in. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are… (read more)

Secure Connection Failed

An error occurred during a connection to kseeb.karnataka.gov.in. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Amit Gonsalves 3 days ago

Can't play YouTube "shorts" on FF 132.0 (64-bit) Windows 11, but Chrome plays them fine

I switched to using Firefox about six weeks ago, from Chrome. At first, it all worked perfectly. Now, I have a 100% reproducable problem: YouTube "short" videos never pla… (read more)

I switched to using Firefox about six weeks ago, from Chrome. At first, it all worked perfectly. Now, I have a 100% reproducable problem: YouTube "short" videos never play. It will display the video player in the proper aspect ratio, and displays the overlayed text from the video's thumbnail and other meta data, but the actual playing of the video fails with a message typically like:

An error occurred. Please try again later. (Playback ID: C8SVj-KCLVM2m_DW)

Windows 11, current patched. on serious Core I9 system with 32 GB of ram, fast video card, etc.

Regular YouTube videos display perfectly. Using Google Chrome browser works perfectly.

The help message talks about clearing cache, but I can't seem to find that. I can see how to delete site-specific cookies and data. I really don't want to clear all cookies for all sites.

Asked by pat22043 3 days ago

Mouse Sensitivity DPI Issue Only in Firefox

Dear Mozilla Support Team, I’m experiencing an unusual issue with mouse sensitivity in Firefox. When I open Firefox, my mouse sensitivity or DPI seems to drop significan… (read more)

Dear Mozilla Support Team,

I’m experiencing an unusual issue with mouse sensitivity in Firefox. When I open Firefox, my mouse sensitivity or DPI seems to drop significantly, making it difficult to navigate. However, when I close Firefox, my mouse sensitivity returns to its normal level. This issue does not occur in other browsers like Microsoft Edge or Opera, where the DPI remains stable, suggesting the problem is specific to Firefox and not related to my laptop or system settings.

I’ve tried troubleshooting on my end, but the issue persists. Could you please advise on any specific settings or configurations in Firefox that could be causing this DPI sensitivity drop? If this can’t be resolved, I may need to consider uninstalling Firefox and switching to a different browser for a smoother experience.

Thank you for your attention to this matter. I appreciate any assistance you can provide.

Asked by Killer Savage 3 days ago