This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't hear MP3 files

  • 2 amsoshi
  • 4 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga cor-el

dragonladyw
dragonladyw
more options

I can't hear MP3 files in v29. This started several months ago and I've been ignoring it. But I'd like to buy some MP3s on Amazon and can't hear the samples in Firefox. They play in IE. All of my speaker settings are fine. So it would seem as if it's some setting in Firefox that's causing it. I've tried changing the setting at about:config media.windows-media-foundation.enabled to false, but that doesn't help either. I'm still using Windows XP.

I can't hear MP3 files in v29. This started several months ago and I've been ignoring it. But I'd like to buy some MP3s on Amazon and can't hear the samples in Firefox. They play in IE. All of my speaker settings are fine. So it would seem as if it's some setting in Firefox that's causing it. I've tried changing the setting at about:config media.windows-media-foundation.enabled to false, but that doesn't help either. I'm still using Windows XP.

All Replies (2)

user669794
user669794
more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Current Firefox versions use the HTML5 media player to play MP3 files and some other media files.

Try to set the Boolean pref media.directshow.enabled to false on the about:config page to disable the HTML5 media player.