Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 1 amsa
  • 1 yana da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga Aman Routh

veterinary
veterinary
more options

whenever i click on the firefox icon on my machine, its not opening and i cant play a game on facebook, its alerting that the adobe reader is crushed

whenever i click on the firefox icon on my machine, its not opening and i cant play a game on facebook, its alerting that the adobe reader is crushed

All Replies (1)

Aman Routh
Aman Routh
more options

Hello, Can you please try restarting Firefox in Safe mode, on Windows you can simply do it by pressing and Holding the SHIFT key and then double clicking on the Firefox Icon on Your Desktop.

See: Diagnose Firefox issues using Troubleshoot Mode

Troubleshoot Firefox crashes (closing or quitting unexpectedly)


Moreover can you you please provide us with some of the crash reports Ids.

To view your crash reports from within Firefox:

  • In the address bar, type about:crashes and press Enter. A list of links to your crash reports will appear.
  • Copy and paste those IDs alongwith date and Time here in the Reply box.

Mozilla Crash Reporter