This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox says Google Services is Secure Connection Failed (sec_error_inadequate_key_usage). It does not give me an option to load the page anyway.

  • 2 amsoshi
  • 85 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga christ1

Detroy1
Detroy1
more options

Detailed error message is below shown :

Secure Connection Failed

mail.google.com uses an invalid security certificate. The certificate does not come from a trusted source. (Error code: sec_error_inadequate_key_usage) 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Try again

I am using Windows 7 ultimate and I have Kaspersky Anti virus 2013 for internet security.

I am using Firefox version 30.0.

I have tried opening google services with different profiles(guest, administrator,standard user) but each time the same error messages are displayed and google services can not open.

Is this problem is created because of missing authorities certificates? I am using firefox on another computer but it has more authorities certificates than this computer with error message. In other computer google(search, mail, maps etc.) services are working correctly.

Detailed error message is below shown : ----------------------------------------------------------------------------------------------------------- Secure Connection Failed mail.google.com uses an invalid security certificate. The certificate does not come from a trusted source. (Error code: sec_error_inadequate_key_usage) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site. Try again ------------------------------------------------------------------------------------------------------------ I am using Windows 7 ultimate and I have Kaspersky Anti virus 2013 for internet security. I am using Firefox version 30.0. I have tried opening google services with different profiles(guest, administrator,standard user) but each time the same error messages are displayed and google services can not open. Is this problem is created because of missing authorities certificates? I am using firefox on another computer but it has more authorities certificates than this computer with error message. In other computer google(search, mail, maps etc.) services are working correctly.

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

It may be Kaspersky intercepting your secure connection to Gmail.

Try to start Windows in safe mode with networking enabled to verify if this is the case.

Do you see this problem with other secure sites too?

christ1
christ1
  • Top 25 Contributor
more options

I was wrong, it's probably Microsoft intercepting your secure connection.

This may be caused by a windows update - please see http://support.microsoft.com/kb/2965142/en-us#2 for details.