This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga lorontae

more options

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Mafitar da aka zaɓa

Thank you for your response. Issues was resolved. Thank you very much

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

You can try safe mode - to see if an addon or plugin is conflicting. If it doesn't help, the next fastest thing is uninstall Fx.

If it crashes & didn't before, easiest thing is to uninstall Fx completely from Control Panel, remove any remaining files, reboot.

Shut down everything - incl. AV / FW. Disconnect from web. Then reinstall.

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

more options

Zaɓi Mafita

Thank you for your response. Issues was resolved. Thank you very much