This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Centurytel has migrated their email servers and thunderbird will not accept incoming mail, but will send.

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Toad-Hall

beckyt
beckyt
more options

I have talked to CenturyLink at lenght as I have several users with Thunderbird. They (Centurylink) state "at this time the mail server migration is still in progress and we have no notes on trouble shooting thunderbird" thanks CenturyLink for, yet another, helpful answer. I have been thru my server settings and security. I see nothing wrong and as Centurylink can not tell me what they changed, I am fairly stuck. My ports appear to be correct, I have tried all the security settings and get the same result on all...which is nothing. The outgoing mail appears to be ok...just incoming is not seeing anything. I can webmail and see I have mail and access my mail, but webmail is a hassle as I have so many "one time passwords" to access my users remotely.

I have talked to CenturyLink at lenght as I have several users with Thunderbird. They (Centurylink) state "at this time the mail server migration is still in progress and we have no notes on trouble shooting thunderbird" thanks CenturyLink for, yet another, helpful answer. I have been thru my server settings and security. I see nothing wrong and as Centurylink can not tell me what they changed, I am fairly stuck. My ports appear to be correct, I have tried all the security settings and get the same result on all...which is nothing. The outgoing mail appears to be ok...just incoming is not seeing anything. I can webmail and see I have mail and access my mail, but webmail is a hassle as I have so many "one time passwords" to access my users remotely.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

please post this info: In thunderbird Help > Troubleshooting Information do not select 'Include account names' - leave unchecked click on 'copy text to clipboard' paste info into this question. you can remove all info on fonts and printers.

additional: Please also state what comes after the @ in your email address.

An gyara daga Toad-Hall