This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't connect to CNN over AT&T but can over Comcast. Why??

Eponymous
Eponymous
more options

I'm totally baffled.

I have two interet services, Comcast and AT&T. Suddenly, after my AT&T service seemed to go out, I am unable to connect to CNN through Firefox over my AT&T service (wired or wireless) from my Macbook.

It redirects to cgi.cnn.com/cgi-bin/redirect.ha and I get a "Not Found" error page.

I can, however, connect to CNN through Safari over my ATT service from my Macbook.

Also, I AM able to connect to CNN through Firefox over my Comcast service (wired) from my PC desktop (running XP) with no redirecting or errors.

I am running all latest software updates.

Why in the world would some combination of Firefox, AT&T, a Mac, and CNN prevent connection/produce errors, where everything else seems to work????

I'm totally baffled. I have two interet services, Comcast and AT&T. Suddenly, after my AT&T service seemed to go out, I am unable to connect to CNN through Firefox over my AT&T service (wired or wireless) from my Macbook. It redirects to cgi.cnn.com/cgi-bin/redirect.ha and I get a "Not Found" error page. I can, however, connect to CNN through Safari over my ATT service from my Macbook. Also, I AM able to connect to CNN through Firefox over my Comcast service (wired) from my PC desktop (running XP) with no redirecting or errors. I am running all latest software updates. Why in the world would some combination of Firefox, AT&T, a Mac, and CNN prevent connection/produce errors, where everything else seems to work????

All Replies (1)

Sourjobraato Banerjee
Sourjobraato Banerjee
more options

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!