This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why does Firefox 32 suddenly not recognize a certificate?

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga n0diamond

more options

Firefox 32 says that https://rcmail.secure.ne.jp/rcmail-05/ is untrusted: rcmail.secure.ne.jp uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

Website Identity Website: rcmail.secure.ne.jp Owner: This website does not supply ownership information. Verified by: Not specified

Privacy & History Have I visited this website prior to today? Yes, 114 times

Firefox 31 displayed the site just fine before today.


Internet Explorer 10 says everything is still trusted today: SECOM Trust Systems CO LTD Servision Certification Authority rcmail.secure.ne.jp

SECOM's certificate is issued by http://www.valicert.com/ and valid from 1999 to 2019. Servision's certificate is also issued by http://www.valicert.com/ and valid from 2007 to 2017. rcmail.secure.ne.jp's certificate is issued by Servision and valid from 2014.01.08 to 2015.01.16.

Firefox 32 says that https://rcmail.secure.ne.jp/rcmail-05/ is untrusted: rcmail.secure.ne.jp uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer) Website Identity Website: rcmail.secure.ne.jp Owner: This website does not supply ownership information. Verified by: Not specified Privacy & History Have I visited this website prior to today? Yes, 114 times Firefox 31 displayed the site just fine before today. Internet Explorer 10 says everything is still trusted today: SECOM Trust Systems CO LTD Servision Certification Authority rcmail.secure.ne.jp SECOM's certificate is issued by http://www.valicert.com/ and valid from 1999 to 2019. Servision's certificate is also issued by http://www.valicert.com/ and valid from 2007 to 2017. rcmail.secure.ne.jp's certificate is issued by Servision and valid from 2014.01.08 to 2015.01.16.

Mafitar da aka zaɓa

hello n0diamond, mozilla removed support for root certificates with RSA key sizes smaller than 2048 bits for security reasons, SECOM was one of them.

https://wiki.mozilla.org/CA:MD5and1024 https://developer.mozilla.org/en-US/Firefox/Releases/32/Site_Compatibility#Security

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

Firefox doesn't come with the "Servision Certification Authority" root certificate. If IE has it then export the certificate in IE and import the certificate in the Firefox Certificate Manager. To make it work as a root certificate you need to set the appropriate trust bits when prompted.

An gyara daga cor-el

more options

Isn't the root SECOM rather than Servision?

Why would Firefox 31 have displayed the page 114 times without a peep?

more options

Both IE and Firefox have SECOM's root certificate. Neither IE nor Firefox has a Servision certificate, at least not that I can find, among roots and intermediates and trusted. I think IE trusts Servision's certificate from SECOM's root, and Firefox 31 used to do the same.

more options

Zaɓi Mafita

hello n0diamond, mozilla removed support for root certificates with RSA key sizes smaller than 2048 bits for security reasons, SECOM was one of them.

https://wiki.mozilla.org/CA:MD5and1024 https://developer.mozilla.org/en-US/Firefox/Releases/32/Site_Compatibility#Security

more options

I see, Internet Explorer 10 has two root certificates for SECOM. One is in SECOM's own name and is 2048 bits. One is in the name of www.valicert.com but has SECOM's name associated in some manner, and is only 1024 bits, so that's the one that was removed in Firefox 32. Servision and rcmail.secure.ne.jp need to be informed to switch to SECOM's newer certificate.