This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Choppy video streaming, and I already turned off hardware acceleration

  • 1 amsa
  • 2 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga iamjayakumars

CharleyBoynton86
CharleyBoynton86
more options

When I try streaming movies from Amazon Prime Instant Videos in Firefox both the audio and video are very choppy. I have already tried turning off hardware acceleration as I was frequently getting error messages that a Silverlight Plugin was Unresponsive.

When I try streaming movies from Amazon Prime Instant Videos in Firefox both the audio and video are very choppy. I have already tried turning off hardware acceleration as I was frequently getting error messages that a Silverlight Plugin was Unresponsive.

All Replies (1)

iamjayakumars
iamjayakumars
more options

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).