Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

My sync bookmarks not retrieved back to device even after login to firefox account

  • 1 amsa
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga guigs

Mouns83
Mouns83
more options

I have uninstalled firefox browser from my android device and reinstalled it. Already I have new firefox sync account. Then i login to new firefox sync account and successfully logged into account. I already sync my bookmarks with firefox sync account. After successfully login to my account i tried to retrieve my bookmarks back to firefox browser. sync complete successfully, but my bookmarks not get back to bookmark menu in the browser. The same way i tried earlier also, and i successfully sync my bookmarks to browser. But this time i unable to get back my bookmarks. What i have to do?

I have uninstalled firefox browser from my android device and reinstalled it. Already I have new firefox sync account. Then i login to new firefox sync account and successfully logged into account. I already sync my bookmarks with firefox sync account. After successfully login to my account i tried to retrieve my bookmarks back to firefox browser. sync complete successfully, but my bookmarks not get back to bookmark menu in the browser. The same way i tried earlier also, and i successfully sync my bookmarks to browser. But this time i unable to get back my bookmarks. What i have to do?

All Replies (1)

guigs
guigs
more options

I understand that you successfully installed Firefox and synced your bookmarks. However it is important: did you sync the device to a new installation of Firefox? Are you trying to retrieve them from another device? On your mobile installation of Firefox, if you are trying to retrieve your bookmarks here, are there any error messages on the Sync page: Tap on Settings > Sync