This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

My mozilla shows only a black screen and no commands left click commands work. How would I fix this?

Epizen
Epizen
more options

When I open up a window the border is plain and within you see no tabs. It still has the minimize, maximize, and close button. If I left click within the mozilla window, the box of options is all black as well. If I left click the mozilla on the task bar I sitll get the options to open new tabs and whatnot but they have no affect on the window (nothing visually happens/ changes). This happened for me after a 10/15/2014 update. I base this on the file dates found on my local disk. Any clues on what's up with my Mozilla? Any suggestions on a possible fix?

When I open up a window the border is plain and within you see no tabs. It still has the minimize, maximize, and close button. If I left click within the mozilla window, the box of options is all black as well. If I left click the mozilla on the task bar I sitll get the options to open new tabs and whatnot but they have no affect on the window (nothing visually happens/ changes). This happened for me after a 10/15/2014 update. I base this on the file dates found on my local disk. Any clues on what's up with my Mozilla? Any suggestions on a possible fix?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438